Shipping & Handling
Orders are typically processed and packed within 2–3 business days.
Once your order has been handed off to the carrier, standard shipping typically takes an additional 3–5 business days. Delivery times are estimates and may vary depending on destination, carrier delays, weather, or other circumstances outside our control.
Free standard U.S. shipping is available on orders of $70 or more. Shipping for orders under $70 is calculated at checkout.
Tracking information will be sent to the email address provided at checkout once your order ships.
Please double-check your shipping address before placing your order. We cannot guarantee that an address can be changed once an order has been processed or a shipping label has been created.
Once a package has been accepted by the carrier, Hewitt Mercantile is not responsible for carrier delays. If your package appears lost, damaged, or otherwise has an issue in transit, contact us and we’ll do our best to help.
Returns & Exchanges
Returns and exchanges are accepted within 30 days of delivery.
Items must be unworn, unwashed, and returned with original tags and packaging. Items showing signs of wear, washing, alteration, or damage are not eligible for return.
Customers are responsible for return shipping unless the item received was damaged, defective, or incorrect. Original shipping charges are nonrefundable.
Exchanges are subject to availability. If the requested replacement is unavailable, a refund can be issued for the returned item.
Refunds are returned to the original payment method once the item has been received and inspected.
Damaged or Incorrect Orders
If you receive an incorrect, damaged, or defective item, contact us within 7 days of delivery with your order number and photos of the issue so we can make it right.